如何留住人才？

自流感大流行以来，加拿大餐饮业的职位空缺增加了两倍。 增加了两倍在食品成本上升、债务增加和通货膨胀率居高不下的情况下，餐饮业的复苏陷入了困境。

即使在最好的时期，餐馆也不能失去人才。随着跳槽成为一种常态，雇主必须付出更多努力，为熟练员工提供的不仅仅是一张薪水支票。 为技术熟练的员工提供的不仅仅是一张薪水支票。

6 Ways to Overcome the Labour Shortage & Improve Employee Retention 

1. Ask (and listen!)

When an employee makes a sudden exit, that’s your cue to ask why.

It might be an issue that can be easily addressed such as a problem with another staff member or an issue with their timetable. You’ll never know if you don’t ask, and you certainly can’t fix the problem unless you know what it is.

But don’t ask as an empty courtesy. Employers should be ready to listen and take action if appropriate. By encouraging your staff to open up about why they want to leave, you’re showing them that you’re ready to listen and be proactive in meeting their needs. 

2. Optimise your onboarding 

Don’t just think about what your departing staff need. Also consider what incomers want. Giving employees a streamlined onboarding experience from the get-go sets the right tone, increasing the chances that they’ll want to stay long-term.

Make sure they’re fully trained and up to speed on everything they need to know. Introduce them to colleagues and give them time to settle in. Be considerate, and patient as they learn the ropes.

And now’s the time to sell your restaurant - showing new employees what you can offer them, rather than simply focusing on what they bring to the business.

3. Create a supportive culture

If you have an issue with workers quitting shortly after they’re hired, it might be an indicator that your company culture isn’t what it should be.

Workers need to feel included, supported, and engaged. While it takes time to foster relationships in the workplace, you can help the process along by scheduling regular check-ins with staff, encouraging feedback, and investing in their development through ongoing training opportunities.

4. Target people looking for extra income

As inflation bites, more people are taking on extra jobs to make ends meet. The restaurant business has always been popular with those looking for a second income, providing flexibility and a wage that’s often better than retail business can offer.

If you’re in the midst of a staffing shortage, consider tapping into this workforce - marketing your business to jobseekers who will appreciate the steady income and part-time nature of the job.

5. Offer flexibility

Whether your workers are part-time or building a foodservice career, they’ll appreciate some degree of flexibility in their working arrangements -especially around sick days and family leave.

You should be prepared to make allowances for unexpected circumstances, childcare needs, and other disruptions. Post-pandemic, many employees are searching for a better work-life balance and are prepared to quit if they can’t find it. Show your team that you’re willing to accommodate them and they’ll reward you with their loyalty.

6. Be competitive

Obviously, wages are a key factor in employee satisfaction so you need to make sure you’re keeping up with industry standards. But they’re not the only consideration. 

Consider what perks are becoming mainstream in the sector - flexible hours, additional benefits, training and development - and match or, even better, exceed them.

The road to recovery 

Increasing employee retention means engaging with your workers, addressing their concerns, and creating an environment where they feel supported and appreciated. 

Even a small shift in workplace culture can make a big difference. Investing in your people isn’t just a short-term solution to the current crisis, it’s good practice if you want your business to survive long-term. Implementing the above steps can help foodservice businesses navigate the current market turmoil, while also ensuring they have a team they can rely on, whatever lies ahead.

If you need to fill training gaps within your team or get new employees up to speed, our industry experts can help. FoodSafetyMarket offers a variety of market-leading online courses so employees can gain the skills they need quickly and conveniently. Our programs range from nationally-accredited Food Handler Certifications to micro-learning courses on leadership, company culture, and more. Contact us today to get started!